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12.30.19 by Mel Simburg

When "Sorry" Isn't Enough: Apology in Conflict Resolution

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Presentation to the King County Bar Association ADR Section by Melvyn J. Simburg on January 9, 2020.

Have you ever received an 'apology' such as: "I'm sorry that you feel this way".

Depending on the context, these words have grammatical function, but no meaning beyond that.

Mel explores the place an apology has in arbitration and the value it can produce in meaningful resolution to conflict.

Link to presentation materials are here.